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Account Management

How can I cancel my sponsorship?

We recognize that circumstances can change and you may need to cancel or temporarily pause your sponsorship. To do so,...

Why can’t I see all of my account information online?

After creating your online account, please keep in mind that it may take up to one business day for the...

Can I update my donation information through the app?

At this time, you are not able to update your recurring donation through the app. However, you can add a...

Why can’t I see my sponsored child on the app?

If you experience any problems with your mobile app, including missing or inaccurate information, please log out of your account....

How do I log into my online account?

To access your online account, you can choose between two methods: logging in through our website or using our app....