I don’t currently sponsor a child. Can I sign up through the app?

Yes. You can create an account, search for a child to sponsor, select the child and complete your payment on the MOHI mobile app. Once you have completed this, you’ll be able to connect with your child by learning more, sending a message, or buying a gift if you’d like.

How do I purchase gifts for my child on the app?

Simply log in to the app and navigate to the welcome screen. There you’ll see a button for “send a gift.” Choose the child you’d like to send the gift to, then select the gift package. Complete the purchase using the payment information already on file. Once submitted, the team in Kenya will arrange safe delivery of the gift to your child. As a sponsor, you’ll receive a notification once your gift is received!

How long does it take for my child to receive my sponsored gift?

While we try to deliver all messages in a timely manner. This ranges from 15 business days to 3 months, depending on the school.

• Nairobi, Turkana, Machakos, Kilifi, Molo, Bura schools: 15 business days.
• Marsabit schools: 30 business days
• High schools: 3 months.

Why is there a minimum character count in order to send a message?

We believe words are a powerful tool to spread hope, joy, and love. Rather than sending a one or two-word message, we’ve created the 400 minimum character count is to encourage sponsors to send a meaningful message to their child. Think of this not as a text message, but as an opportunity to provide positive growth, impact, mentorship, and relationship building.

What can I say in the message to my child?

Share words of encouragement that would build the child up mentally, emotionally, and spiritually. You can also communicate things that could help them know you better. General guidelines include describing members of your family, favorite books/hobbies/sports, talk about your relationship with Jesus, a general description of where you live, etc. Ask them about what they like to do in school, what their favorite activities are, etc. Please do NOT share specific addresses or contact information within the app, photos of your family or habitat that include material possessions such as cars, home, toys, etc. Keep the photos to a neutral background if possible.

Do I have to create an account to donate?

Yes, you will have to create an account to donate or sponsor a child. You cannot make financial transactions in the app without an account, or as a guest.

How do I sign in?

To sign in to the app, you will need to use the same sign in credentials you use for your online account.

If you have not signed in to your online account recently, you might be required to reset your password. You can reset your password here. Once your password is reset, you should be able to sign in to the app.

If you don’t have an online account, you’ll need to create an account before you can use the app. This can be done through the app or online. You will need to use the email address that’s already associated with your account. Please note, it may take up to 24 hours for your new account to sync and populate with your data. Until your account syncs, you may not see your sponsored children, payment methods, payment history, or other previously saved account information. If your account does not sync within 24 hours, please let us know so we can help.

If you’re having trouble signing in, or have any questions, you can find more information here, or you can contact us and we will be happy to help.